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Sustainability News

Title Make innovation in hygiene management service
Date 2016-12-08

On October 25, Coway pledged to make best efforts for innovation in product quality service with the aim of restore customer trust.

To solve the hygiene issue in terms of water purifiers, Coway has offered a special service to replace major hygiene-related parts to 29-months rental customers since May 2015. The special service includes the replacement of major parts (water level controller, cock) water path (silicon, connector) sterilization of internal external water purifier in addition to Cody's regular care service in every two or four months.

Coway also plans to exp the special service as well as enhance monitoring in order to help customers use water purifiers without concerns.

Other plans for upgrading hygiene are as follows: adoption of detachable cock connection tip to all water purifiers, process reorganization for simple after-service parts replacement from the stage of product design, provision of differentiated product management information such as product status, water quality, product use pattern by adopting IoT technology. The company will also introduce a technology to alarm product safety even for customers who did not apply for regular service.

In addition, the company will enhance product management, service competitiveness, monitoring activities through over 13 thous Cody members 1.6 thous Service Doctor members throughout the nation. In particular, Coway has been operating a real-time monitoring system to share the status of product hygiene in all service branches nationwide since September.

Hyun-jung Yoon, the head of Strategic Innovation Division, said, "We will make a concerted effort for service innovation with the mindset that the restoration of customers trust is top priority in our business."
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