Material Reporting
Implementing Differentiated Growth Strategies
Strengthening Customer Relationship Management
Strengthening Product Safety and Reliability
Developing Innovative & Eco-Friendly Product
Realization of Human-Centered Company Culture
Sustainability Management
Risk Management
Ethics Management
Sales & Partners
Resources
Sustainability Data Disclosures
GRI G4 Index
About This Online Report
Download & Sharing Center
Material Issues of Coway are selected on the basis of both the strength that affects the business and the higher standard of interest by concerned parties. Report for each of Material Issues is done systematically with issue and related trend, business connectivity and access method, major activity and performance.
In 2015, Coway deduced total six kinds of Material Issues such as the implementation of differentiated growth strategy, the improvement of brand value, the reinforcement of product safety and reliability and strengthened the issue of business aspect such as management and economy compared to issues in 2014.
Mega Trends | Business Relevance & Approach |
---|---|
|
It is mandatory for company’s continuous growth to provide the better value to customers through differentiated products and services. Especially, the business of environmental appliance has become more important for its procurement of differentiated growth strategy as the environmental pollution gets worse and the market opportunity expands as well as the competitiveness becomes deepened. Coway is trying to find the answer for continuous growth by establishing a differentiated growth strategy toward a direction of providing a better value to customers through strengthening of inborn competitiveness and procurement of future technology. |
GRI Aspect | Market Position, Economic Performance |
Mega Trends | Business Relevance & Approach |
---|---|
|
The effective establishment of brand strategy and clear setting of brand value have been highlighted for more important aspect in company’s sustainability by raising royalty to customers. According to the characteristic of rental business, as Coway has gained credibility by facing customers directly for regular service and continued a long term friendship, the brand in Coway is a living asset based on the credibility with human centered and beyond the aspect of product service. |
GRI Aspect | Marketing Communication |
Mega Trends | Business Relevance & Approach |
---|---|
|
According to the business characteristic of Coway’s rental business, as we have formed a long term relationship with customers from post management to return stage after the product sale, customer satisfaction is a very important element in the aspect of Coway’s sustainable management. Moreover, due to rapid market change and diversified customer needs, such elements have become more important as the customer classification at the provision of product development and service, the establishment of response strategy for each customer group as well as the understanding of customer’s environment and situation who actually uses the product. |
GRI Aspect | Customer Satisfaction |
Mega Trends | Business Relevance & Approach |
---|---|
|
Recent manipulation of the product performance and maleficence of the product have become a social issue. The products lacking safety and reliability can cause a severe setback to the company's reputation and sales, while the ones with safe and excellent performance are the soundest ways to build trust with customers. "Product reliability" defined by Coway is a series of courses to actively fulfill the responsibilities with regards to the product that enable the customers to use the products safely and with consistency in the performance. In particular, Coway’s products deal with water and air, and are to be used for a long period of time in a daily life, which makes it very important to maintain the homeostasis of safety and performance in a product. |
GRI Aspect | Customer Safety & Health, Product and Service Labeling |
Mega Trends | Business Relevance & Approach |
---|---|
|
As a concern about environment has been increased recently, ‘Greensumer’ has increased who purchases eco-friendly products. As the damage out of climate change has increased, it has become much more important to develop sustainable products at the global level. Moreover, as the home appliance market is saturated and the technology gap has narrowed down rapidly, it has become an important element for Coway to be equipped with innovative development technology and products, which can help it maintain its position of leading company in the market and provide higher value to customers. |
GRI Aspect | Product and Service Labeling, Emissions |
Mega Trends | Business Relevance & Approach |
---|---|
|
Recently, demand for the balance between work and life has been increasing in our society. A good working place helps the formation of creative and dynamic thinking by employees and directly connects to the performance of company. Accordingly, the settlement of human-centered corporate culture and realization of talent management have become mandatory elements to procure company’s competitiveness in the market. |
GRI Aspect | Hiring, Training and education, Labor Management Relation, Diversity and Equal Opportunity |