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Strengthening Customer Relationship Management

Continued Quality Innovation

Improving Quality Management Infrastructures

Q- Big Data Analysis System

Coway provides differentiated quality service by collecting customer requests and complaints through the VOC system and analyzing them through the Q- Big Data analysis system. Q- Big Data 분석시스템

Q- DR Quality Expert Committee

Quality-related issues at each DR-Gate are shared company-wide by the committee to come up with and implement ideas to solve such problems.

Quality Management Program

System of Improvement and Prevention Responsibility

The system of improvement responsibility is operated to find and address product defects, and the system of prevention responsibility takes preventive measures for possible defects.

Quality Improvement Progress Management

The improvement progress is managed real-time through the computer system, which shortens the schedule. Failure cases are managed through the accumulated database to improve quality continually.

Quality Forecast System

Risk factors that may affect manufacturing quality in a weekly production plan are detected and preventive measures are taken accordingly.

Daily Quality Issue Screening Net

Field records regarding customer service, return, etc. are analyzed every day through the real-time monitoring and analysis center for prompt and precise quality improvement.

QS7(Quality Solution 7 Days)

Upon a quality issue, the ‘Emergency TFT’ is dispatched to address the problem within seven days for customer satisfaction.

Four Major Quality Innovation Plans for Suppliers

Related Links
GRI Indicators

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SDG Goals

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