| Customer |
Not merely consumers who purchase Coway’s products and services, but all stakeholders that share Coway’s values. |
Improving customer satisfaction, distinguished customer services, systematic customer feedback management Handling of customer grievances, thorough customer data protection |
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- New Heart Service
- Customer-centered management (CCM)
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| Shareholders & Investors |
Those who make indirect/ non-financial investments as well as those who make capital investments. |
Profitability improvement, dividend policies, sound corporate governance, business opportunities & risk management. |
- Frequent IR meetings
- General meeting of stockholders
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- General meeting of stockholders
- Management information notification
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| Government |
Institutions and organizations that exercise sovereign power on behalf of the countries where the company conducts its business. |
Compliance and laws & regulations, Public-Private partnerships |
- Government-funded councils
- Corporate disclosure
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- Public-private partnerships
- Seminars
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| Academia & Media |
Groups that produce and deliver information for communication between Coway and its stakeholders. |
Transparent disclosure of corporate information |
- Corporate disclosure
- Press releases
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- Management information notification
- Press releases
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| Suppliers |
Organizations and individuals that provide Coway with raw materials and related services. |
Support for suppliers’ financing/technology/training; support for suppliers’ environmental/ethics management; improvement of suppliers’ work environment |
- Suppliers’ Council
- Win-Win Portal Site
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- Technological and monetary support
- Benefit sharing program
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| Employees |
Coway’s core assets that continuously strengthen their ability to achieve both an individual and corporate vision. |
Fair evaluations and compensation, training and competency development, family-friendly management, current situation of employment, non-regular employees’ work conditions and welfare & benefits |
- Labor-Management Council
- Grievance handling program
- HR Committee
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| Local Communities |
Not just geographical/ administrative districts, but also the societies in which Coway and its stakeholders live. |
Communication with local communities, ethics management performance disclosure, various social contribution & volunteer Activities |
- Local councils
- NGO meetings
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- Well-digging program
- Hanbyum Love
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